We are recruiting!

The Smile Rooms is recruiting a receptionist to cover maternity leave in 2018. Training will be given starting in January 2018. Dental nursing experience is a bonus.

We are looking for a DENTAL RECEPTIONIST to be based at The Smile Rooms.


If you’re a confident and outgoing individual with experience in healthcare or customer services, and want to work in a high quality environment, then this position could be for perfect for you. This is a vital role within the Practice because The Smile Rooms is about making sure the patient always comes first, and we deliver our promises. The role is varied with every day bringing a new challenge, your objective is to support the team, meet and great the patients, and be actively involved in delivering great customer service.

Main responsibilities & duties:

·      Meeting and Greeting Patients and Visitors

·      Answering telephone calls and emails

·      Supporting patients and ensuring they are comfortable

·      Contributing to the customer service experience

·      Booking appointments and keeping the diary organised

·      Collecting payments and cashing up


On the job training is supported with coaching and assessment in your normal working environment.


Wage:  from £8.00ph

Working Week:  7.5 hours per day  Monday to Friday within the hours 7.30am – 6.30pm; Saturday, 8.30-13.30 once a month. 

You will participate in a rota to Reception is covered during opening hours.


Skills Required:

·      Excellent communication & listening skills

·      The ability to engage with patients and build rapport

·      Be well-organised and able to process detailed information, working well with technology.

·      The ability to work as part of a team, supporting a number of colleagues


Personal Qualities required:

·      Motivated to offer excellent customer service

·      Caring and positive nature, with a ‘Can Do’ attitude.

·      Take responsibility for studying in your own time and keeping your knowledge up to date and relevant

·      Flexibility to work within opening hours, including Saturdays

·      Neat and tidy personal presentation

Qualifications Required: You will need a minimum of 3 GCSEs or equivalent at A-C, including Maths, English and ICT or equivalent.

Apply by 13th October 2017 to practicemanager@thesmilerooms.co.uk

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